Safe Place Training


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Our Policies

Payment and Refund Policy

Payments

Payment is required in advance and when the booking is made.

If payment is to be made by your employing organisation, please provide a purchase order or authority with the booking, then we will invoice your organisation for your attendance at the training course.

An administration fee may be charged for overdue invoices.

Refunds

If for any reason you are unable to attend a training course on the day that you have booked, you must advise us within 48 hours before the scheduled course date by phoning :(08) 7324 9908 or email info@safeplacetraining.com.

If you are unable to complete a course on the scheduled day, you must advise the trainer of your withdrawal.

If you have advised of cancellation or withdrawal as above, then you may then either rebook the course for another date, or request a refund. There is no charge to reschedule a training booking.

If a refund is requested within this time we will refund the full amount paid for the training course.

Safe Place Training reserves the right to refuse refund if cancellation is not advised within 48 hours before the scheduled training date, or if withdrawal on the day is not advised to the trainer.

A booking fee will be charged for noshows or failure to notify nonattendance as above

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Privacy Policy


Introduction

Safe Place Training regards customer privacy as an important part of our customer relationship. The following privacy policy applies to all Safe Place Training users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact us by phone; (08) 7324 9908 or email info@safeplacetraining.com.

Collection of Information

To book training courses with us, we require information from you {such as name, phone, Email, and postal address) in order to provide the best service possible.

You may be required to provide financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Information may be collected by Safe Place Training from you or your company via the telephone, Email, mail, directly through our website, particularly in regard to sales, support and accounts.

Use of Collection Information

Safe Place Training requires certain information such as name, phone and email from you to meet requirements to enter each training course and for billing purposes.

Storage of Collection Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at info@safeplacetraining.com.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@safeplacetraining.com.

Order/ Booking Confirmation

After booking and paying by credit card online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. Confirmation and other details about the training course will be emailed (if you provide and email address) within 24 hours.

If you wish to query booking or payment please contact us at info@safeplacetraining.com .

Communications

Safe Place Training uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@safeplacetraining.com.

Third Parties

Safe Place Training may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Safe Place Training does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Safe Place Training site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.safeplacetraining.com.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

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Security Policy


Safe Place Training uses the Paypal and eWAY Payment Gateway for its online credit card transactions. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Safe Place Training or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Safe Place Training
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Equal Opportunity


Safe Place Training recognises the rights of people to be free from violence, related discrimination, and equal opportunity for all. We recognise and support the White Ribbon Campaign that aims to prevent and respond to violence against women by developing a strong culture of respectful relationships and behaviours within our workplace.

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Safe Place Training makes every effort to ensure, but does not guarantee, the accuracy of the information on its website. Hyperlinks to other web sites imply neither responsibility for, nor approval of, the information contained in those other websites on the part of Safe Place Training.